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Catering Assistant Volunteer (Hanningfield Reservoir, Mid Essex)

Location:
We are looking for volunteers to help with the cafe at our Hanningfield Nature Discovery Park located between Billericay, Rainham and Chelmsford.

Position details

Commitment:

Wednesday, Friday

Frequency:

Weekly

Background detail: Essex Wildlife Trust’s 11 Nature Discovery Centres provide a meeting place for visitors to relax after visiting the reserves and learn about conservation.  Money raised in our cafes goes directly towards funding our conservation work.

Role Description and key activities:

  • Keep all front of house areas well-presented and tidy.
  • Assist the catering team including stocking refrigerators, taking orders, preparing food, serving food and clearing tables.
  • Promote a high-quality coffee shop offer with an excellent customer experience ensuring the cafe offers a smooth-running service for visitors.
  • Handle customer enquiries in an efficient and professional manner, refer customers to your supervisor when you are unsure of how to help.
  • Encourage, listen and respond to all visitor feedback.
  • Take accurate payments from customers using cash, card and smart devices and process these through the electronic point of sale (EPOS) tills.
  • Closely follow sales procedures and ask for help when unsure.
  • Adhere exactly to procedures relating to hygiene, health and safety, fire and security and any other relevant risk assessment information.
  • Work as part of a close knit team, closely following instructions and guidance from your supervisor.
  • Promote the work of Essex Wildlife Trust and uphold the values of the Trust.

Specialist knowledge and experience required:

  • Experience of working in a customer service environment would be helpful but not essential. Excellent communication and interpersonal skills are essential.
  • Enthusiasm, a positive attitude and an ability to work well with people from a variety of backgrounds is essential.
  • Must undertake level 2 food hygiene training if involved in food preparation.
  • Must make a positive contribution to the team, supporting staff in their day-to-day work.

Why volunteer and why this opportunity?

As well as the opportunity to make a significant contribution to a worthwhile organisation, this role provides opportunities to develop skills and knowledge. It is also an opportunity to become part of a thriving community of committed volunteers. This opportunity will allow you to get experience of working in a busy café environment in customer facing work.

Time commitment

  • Ideally volunteering for one day a week, either a full day (9am-5pm)  or half day (9am-1pm or 1pm-5pm). Our café is open from 9am –5pm.
  • Our catering teams are busiest during weekends and school holidays.

If you would like to register an interest in this opportunity, please complete the form below.

EDI Statement
Essex Wildlife Trust is committed to an inclusive and diverse workplace where everyone is welcome. As a conservation charity, we know how important diversity is, both in our natural world and amongst the people who choose to volunteer with us. We want everyone to feel valued and empowered to contribute to our vision of “A county rich in wildlife with people connected to nature”.

Apply for this Volunteering Opportunity
Thank you for your interest in wishing to volunteer at Essex Wildlife Trust. 

Please note, you are unable to save and return to this form.

Please complete the following form as fully as possible. The information provided will be treated in the strictest confidence.

Essex Wildlife Trust Privacy Notice & Data Protection Policy
Essex Wildlife Trust (“the Trust”) is a data controller and is registered with the Information Commissioner’s Office (registration number: Z356243X). The Trust may process any personal data about you, including sensitive personal data, which will be used for the purposes of recruitment and volunteering, in accordance with the Trust’s Privacy Notice and Data Protection Policy essexwt.org.uk/privacy-policy.

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As we sometimes send out marketing related content in our mailings, we cannot add anyone under the age of 18 to our mailing lists. If you are under 18, please ask permission to use a parent or responsible adults email address to receive communications about the wider work of the Trust.

Please note, We cannot accept volunteer applications for any opportunity from those age 13 or younger. For Volunteer Work Parties, volunteers must be aged 18 or older.
 
Do you have any convictions which are unspent under the Rehabilitation of Offenders Act 1974?

Holding an unspent conviction does not automatically exclude you from volunteering with Essex Wildlife Trust. We encourage you to discuss this with us by emailing volunteering@essexwt.org.uk. 

 
If yes, please provide details.
Are you eligible to volunteer in the UK?

If you are unsure whether you have the right to volunteer in the UK, we advise you to contact the UK Borders and Immigration Agency.

 
Please include any relevant skills, knowledge and experience.
 
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Thank you for completing this application.

What happens next

Your interest in this opportunity will be shared with the relevant Volunteer Manager for consideration. We invite prospective volunteers for a meet and greet with the Volunteer Manager and team to discuss the opportunity. Following this, if you would like to accept role, you will be asked to complete a volunteer registration form and complete any necessary training.

If you decide not to go ahead with a Volunteer opportunity or are unsuccessful, your application will be deleted.

Declaration

If selected to volunteer with Essex Wildlife Trust (EWT), I will support the aims and values of the organisation. I will abide by the Volunteer Code of Conduct and all relevant policy and procedure. In my capacity as a volunteer, I will act as an ambassador and safeguard the reputation of EWT. 

I understand that, if selected to volunteer, my details will be held on the EWT database in accordance with the EWT Privacy Policy and that this information will be used for purposes related to my volunteering only, unless I give my further consent. 

I understand that this is a voluntary agreement, not a legally binding contract nor an offer of employment, and that it may be cancelled at any time by either party.

I confirm that the information I have provided on this form is complete and accurate. I understand that any false statement or omission may disqualify me from volunteering. 

 

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